Returns & Exchanges
At Luminox, we want you to be completely satisfied with your purchase. If your fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery in their original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized courier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing